Who We Are and Why This Policy Exists
Golden Crown Casino operates this website at golden-crown-cassino-austalia.com and is registered at Level 1, 714 Sturt St, Ballarat Central VIC 3350, Australia. We collect, use, and disclose personal information in the course of running our online casino platform and providing services to players based in Australia.
This Privacy Policy sets out how Golden Crown Casino handles your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) contained in Schedule 1 of that Act. It also reflects our obligations under the Interactive Gambling Act 2001 (Cth), the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth), and applicable state and territory gaming legislation.
By creating an account, using our games, or submitting information through this site, you acknowledge that you have read and understood this policy.
What Personal Information We Collect
Information You Provide Directly
When you register, deposit funds, request a withdrawal, or contact our support team, we collect information that includes:
- Full legal name, date of birth, and residential address
- Email address and phone number
- Government-issued identity documents (such as a driver’s licence or passport) for identity verification purposes
- Payment details, including card numbers, bank account references, and cryptocurrency wallet addresses
- Account login credentials (passwords are stored in encrypted form and never readable by staff)
- Any correspondence you send us, including support tickets, live chat logs, and emails to connect@golden-crown-cassino-austalia.com
Information Collected Automatically
When you access our website, our systems automatically record certain technical data:
- IP address and approximate geolocation
- Browser type and version, operating system, and device identifiers
- Pages visited, session duration, click patterns, and navigation paths
- Deposit and wagering activity, game session logs, and bonus redemption history
- Cookie identifiers and similar tracking technologies (see our Cookie Policy for further detail)
Information from Third Parties
We may receive personal information about you from:
- Identity verification and Know Your Customer (KYC) providers who confirm your identity against government databases
- Payment processors and financial institutions that facilitate your deposits and withdrawals
- Fraud prevention and anti-money laundering screening services
- Publicly available sources, where permitted by law, to verify information you have provided
Why We Collect and Use Your Information
Golden Crown Casino collects and processes personal information only where we have a lawful basis and a genuine need to do so. The purposes include:
- Account creation and management: to register your account, verify your identity, process logins, and maintain your player profile
- Payment processing: to handle deposits and withdrawals in AUD via Apple Pay, Google Pay, Visa, Mastercard, and cryptocurrency payment methods
- Legal and regulatory compliance: to meet our obligations under AML/CTF laws, which require us to verify player identity, monitor transactions, and report suspicious activity to AUSTRAC where required
- Responsible gambling: to identify patterns of play that may indicate gambling harm, apply self-exclusion requests, enforce deposit limits, and comply with responsible service of gambling obligations
- Customer support: to respond to your enquiries, resolve disputes, and communicate account-related information
- Fraud prevention and security: to detect and prevent fraudulent activity, protect the integrity of our platform, and maintain the security of player funds
- Promotions and bonuses: to administer offers such as our Welcome Pack of up to AU$2,000 plus 200 Free Spins, weekly cashback, reload bonuses, and free spins packages, and to verify eligibility for those offers
- Service improvement: to analyse usage patterns and improve game performance, site navigation, and the overall player experience
- Marketing communications: to send you promotional materials where you have consented to receive them, and to comply with the Spam Act 2003 (Cth) by honouring unsubscribe requests promptly
Identity Verification and KYC Requirements
Australian law and our licensing obligations require us to verify the identity of all players before withdrawals are processed, and in certain other circumstances such as when account activity triggers AML monitoring thresholds.
During the verification process, you will be asked to provide a copy of at least one government-issued photo ID and one document confirming your residential address. This information is processed by our KYC partner and is used solely for identity verification purposes. Verified documents are retained in accordance with AML/CTF record-keeping requirements, which mandate retention for a minimum of seven years.
We will never use your identity documents for any purpose unrelated to compliance, fraud prevention, or account security.
Responsible Gambling and Sensitive Information
Information relating to your gambling behaviour, self-exclusion requests, account restrictions, and any disclosures you make about gambling harm is treated as sensitive information under the Privacy Act. We apply stricter protections to this category of data.
This information is used only for the purposes of:
- Implementing and maintaining account restrictions you have requested
- Complying with our responsible gambling obligations
- Coordinating exclusions with national self-exclusion registers where applicable
- Protecting your wellbeing and the integrity of our platform
We do not use responsible gambling data for marketing profiling or share it with third parties except where required by law or to give effect to a self-exclusion request.
Sharing Your Personal Information
Golden Crown Casino does not sell your personal information to third parties. We share information only in the following circumstances:
- Service providers: companies that help us operate our platform, including KYC and identity verification providers, payment processors, fraud screening services, IT infrastructure and hosting providers, and customer support tools. These parties are contractually bound to handle your data only as instructed and in accordance with applicable privacy law.
- Legal and regulatory bodies: we disclose information to AUSTRAC, law enforcement agencies, courts, and other regulators when required to do so by law, court order, or regulatory obligation. This includes mandatory reporting under the AML/CTF Act.
- Business transfers: if Golden Crown Casino is involved in a merger, acquisition, or sale of assets, personal information may be transferred as part of that transaction. We would notify you before your information becomes subject to a materially different privacy policy.
- With your consent: in any other circumstance where you have given us express permission to share your information.
Overseas Disclosure
Some of our service providers and technology partners are located outside Australia. Where we disclose personal information to overseas recipients, we take reasonable steps to ensure those recipients handle your information in a way that is consistent with the Australian Privacy Principles, including through contractual obligations and, where relevant, adequacy assessments of the recipient country’s privacy framework.
How We Protect Your Information
We take the security of your personal information seriously and maintain a range of technical and organisational safeguards, including:
- SSL/TLS encryption for all data transmitted between your browser and our servers
- Encrypted storage of payment credentials and identity documents
- Access controls that restrict staff access to personal information on a need-to-know basis
- Regular security assessments and monitoring of our systems
- Incident response procedures aligned with the Notifiable Data Breaches scheme under Part IIIC of the Privacy Act
If we become aware of a data breach that is likely to result in serious harm to any affected individual, we will notify the Office of the Australian Information Commissioner (OAIC) and the affected individuals as required under the Notifiable Data Breaches scheme.
Cookies and Tracking Technologies
We use cookies and similar technologies on our website to keep your session active while you are logged in, remember your preferences, measure site performance, and deliver relevant promotional content where you have consented to marketing.
You can manage cookie preferences through your browser settings. Disabling certain cookies may affect the functionality of the site, including your ability to stay logged in or access personalised content. For full details on the types of cookies we use and how to manage them, please refer to our Cookie Policy.
Retention of Your Information
We retain personal information for as long as necessary to fulfil the purpose for which it was collected, subject to the following minimum periods:
- Account and transaction records: a minimum of seven years following account closure, as required under AML/CTF legislation
- Identity verification documents: a minimum of seven years from the date of the relevant transaction or verification check
- Customer support records: generally three years from the close of the relevant enquiry
- Marketing preferences and consent records: until you withdraw consent or as otherwise required by law
When information is no longer needed and retention obligations have been satisfied, we take reasonable steps to destroy or de-identify it securely.
Your Privacy Rights
Under the Privacy Act and Australian Privacy Principles, you have the right to:
- Access your personal information: you may request a copy of the personal information we hold about you
- Correct your information: if you believe information we hold is inaccurate, out of date, incomplete, or misleading, you can ask us to correct it
- Make a complaint: if you believe we have handled your personal information in breach of the Privacy Act, you can raise a complaint with us directly
- Opt out of direct marketing: you can unsubscribe from marketing communications at any time by following the unsubscribe link in any email we send, or by contacting us directly
To exercise any of these rights, please contact our privacy team using the details in the section below. We will respond to access and correction requests within 30 days. In some cases, we may ask you to verify your identity before processing a request.
If you are not satisfied with our response to a complaint, you have the right to escalate the matter to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.
Children and Minors
Our services are strictly for adults aged 18 years and over. We do not knowingly collect personal information from anyone under the age of 18. Age verification is conducted as part of the account registration and KYC process. If we become aware that a minor has created an account or provided personal information, we will close the account and delete the associated data promptly.
Links to Third-Party Sites
Our website may contain links to external websites, game providers, or payment platforms that operate under their own privacy policies. Golden Crown Casino is not responsible for the privacy practices of those third parties. We encourage you to review the privacy policy of any external site you visit.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will post the updated policy on this page and, where appropriate, notify registered players by email. Continued use of our services following any update constitutes acceptance of the revised policy.
Contact Us
If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a privacy complaint, please get in touch with us:
- Address: Level 1, 714 Sturt St, Ballarat Central VIC 3350, Australia
- Phone: +61 3 5661 2900
- Email: connect@golden-crown-cassino-austalia.com
- Online contact form: golden-crown-cassino-austalia.com/contact-us/
- Office hours: Monday to Saturday, 9AM to 6PM (AEST)
We treat all privacy enquiries seriously and will acknowledge receipt within two business days.